Our Accessibility Statement
We are committed to making our digital experience accessible to as many people as possible. This accessibility statement explains the steps we take to support users with different needs and preferences, and it reflects our ongoing effort to improve usability for everyone. Our aim is to create an inclusive environment where content, features, and interactions are approachable, understandable, and dependable.
We are working toward WCAG 2.1 AA compliance across our website and related digital content. This means we focus on making information perceivable, operable, understandable, and robust. In practice, that includes clear structure, meaningful labels, sufficient colour contrast, readable text, and consistent navigation. We regularly review our pages and update them as part of our accessibility enhancement process.
Our accessible website design approach also supports people using assistive technologies. We aim to ensure compatibility with screen readers so that headings, links, forms, and other important elements are announced in a logical and useful way. Where possible, we use semantic markup and clear content hierarchy to help users move through pages efficiently.
Keyboard navigation is a key part of our web accessibility commitment. Users should be able to navigate the site without relying on a mouse, including moving through menus, controls, and interactive elements using standard keyboard commands. We also review focus order and visible focus indicators so that users can see where they are on the page at all times.
In addition to technical improvements, we consider content accessibility. We try to write in plain language, use descriptive headings, and avoid unnecessary complexity. Important information is presented in a way that is easier to follow, and we aim to make forms, links, and button labels clear and consistent. This helps users with cognitive, visual, motor, and hearing-related needs.
Accessibility is an ongoing process, not a one-time task. As our content changes, we continue to assess new pages, features, and design updates to identify possible barriers. We use internal checks and practical testing methods to help us maintain an improved user experience and address issues that may affect accessibility across different devices and browsers.
How We Support Inclusive Use
Our approach includes a mix of design, development, and content practices intended to make the site easier to use. These include logical heading structures, consistent page layouts, and accessible forms. We also pay attention to links and interactive components so that they are recognisable and usable for people who depend on assistive tools or alternative input methods.
Screen Reader Compatibility
We aim to support users who rely on screen readers by ensuring that the structure of pages is meaningful and that non-text content has appropriate alternatives where needed. We also work to make controls, labels, and navigation elements understandable when read aloud by assistive software. This supports a smoother browsing experience for users who cannot depend on visual cues alone.
Where issues are identified, we prioritise fixes based on user impact and practical accessibility value. Our focus is to remove avoidable obstacles and strengthen the overall experience for people who use magnification, keyboard-only access, voice input, or screen-reading tools.
We recognise that some areas may still need improvement. If you encounter a problem, or if a feature does not work well with your assistive technology, we want to know. Accessibility requests, reports of barriers, and suggestions for improvement are welcome, and they help us continue to improve the site for a broader range of users.
If you need a document, page, or interaction in an alternative format or in a more accessible form, please get in touch through the available contact route on the website. We will review your request and aim to respond appropriately, taking reasonable steps to support your needs wherever possible.
We value inclusive access and are committed to continuous improvement. By aligning with WCAG 2.1 AA compliance, supporting screen-reader use, enabling keyboard navigation, and responding to accessibility requests, we work to provide a more accessible area for everyone.
