Modern Slavery Statement

Image showing ethical supply chain oversight and anti-slavery commitmentOur organization is committed to conducting business with integrity, fairness, and respect for human rights. This modern slavery statement sets out the steps we take to prevent slavery and human trafficking in our operations and supply chains. We maintain a zero-tolerance policy toward all forms of forced labor, debt bondage, child labor, servitude, and exploitation. This commitment applies to every level of our business and to every business relationship we form. We expect all employees, contractors, and suppliers to uphold the same ethical standards and to act in accordance with applicable labor and human rights laws.

Our approach to preventing modern slavery begins with risk awareness. We assess the regions, sectors, and services most vulnerable to exploitation and use that understanding to shape our controls. As part of our broader modern slavery policy, we require staff involved in procurement, onboarding, and operations to complete training that helps them identify warning signs such as wage withholding, passport retention, or unsafe working conditions. The purpose of this training is to ensure that concerns are recognized early and addressed decisively.

Image representing supplier due diligence and compliance reviewWe also apply due diligence before entering into supplier relationships. New suppliers are reviewed for ethical practices, labor standards, and governance controls, and higher-risk arrangements may be subject to enhanced checks. Contract terms include expectations on fair recruitment, lawful wages, working hours, and freedom of movement. Where appropriate, we require suppliers to confirm that they maintain their own anti-slavery procedures and pass these obligations through their own supply chains. This reinforces a consistent standard across the wider network.

Our supplier audit program is an essential part of oversight. Supplier audits may be announced or unannounced depending on the level of risk and the nature of the relationship. These reviews examine documentation, workforce conditions, payment practices, subcontracting controls, and grievance handling. If a concern is identified, we expect prompt corrective action and may suspend or terminate the relationship if remediation is not credible or timely. We view auditing not as a formality, but as a practical safeguard that supports accountability and continuous improvement.

Image depicting secure reporting channels and workplace accountabilityTo strengthen our controls, we maintain multiple reporting channels so that concerns can be raised without fear of retaliation. Employees and other relevant parties are encouraged to report suspected misconduct, unsafe labor practices, or unethical recruitment through internal escalation routes and designated reporting mechanisms. Reports are handled sensitively, investigated promptly, and escalated where necessary. Retaliation is strictly prohibited, and any attempt to silence or disadvantage a reporter will itself be treated as a serious breach of policy. These channels help create a culture in which issues are surfaced early rather than hidden.

We also expect managers to respond immediately when a concern arises. Where a potential case of modern slavery is identified, we will prioritize the safety and dignity of those affected, preserve evidence, and work with appropriate internal teams to determine the correct response. That response may include contract review, supplier suspension, worker support measures, and notification to the proper authorities if required. Our objective is not only to react to incidents, but to prevent them through clear accountability and consistent action.

Image illustrating annual policy review and risk monitoringThis statement is reviewed annually to ensure it remains effective, current, and aligned with the evolving risk landscape. The annual review considers audit results, supplier performance, reported concerns, changes in legislation, and lessons learned from remediation activities. We use that review to improve training, strengthen controls, and refresh expectations across the organization. The review process also allows us to measure progress and identify areas where further investment or oversight is needed.

In support of this commitment, we will continue to refine our due diligence, expand risk-based monitoring, and reinforce ethical standards in procurement and operations. Our aim is to ensure that every modern slavery statement we publish reflects real action, not just policy language. We believe that sustained vigilance, practical safeguards, and a firm zero-tolerance approach are essential to protecting workers and maintaining trust. Through consistent leadership and responsible supply chain management, we will continue working to eliminate exploitation from our business activities.

Image symbolizing ongoing commitment to eliminating modern slaveryUltimately, this statement represents our ongoing pledge to uphold human dignity and to address modern slavery risks wherever they may arise. We expect every person connected to our organization to share responsibility for these standards and to act in ways that support ethical employment and fair treatment. By combining supplier audits, secure reporting channels, clear escalation processes, and an annual review cycle, we strengthen our ability to prevent harm and respond effectively when issues emerge. This is a lasting commitment embedded in the way we operate.

Shepherds Bush Cleaners

Modern Slavery Statement outlining zero-tolerance, supplier audits, reporting channels, and annual review to prevent exploitation across operations and supply chains.

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What Our Customers Say

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4.9 (10)

Terrific service. I found it easy to book at a time that suited me, and the pricing was fair. The cleaner arrived promptly, was very friendly, and completed an impressive professional job astonishingly fast. I'd definitely rehire.

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B

The team provided a fast and courteous service. The work was completed before we knew it, and for less than we thought. We're now worry-free.

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M

On-time arrival, very professional demeanor, and excellent workmanship. Would recommend completely.

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Z

Process was seamless and pain-free; the cleaner was great too.

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R

They exceeded expectations--the flat looks wonderful and our deposit should be returned easily. Looks better than before.

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M

First-class service from beginning to end. Very supportive and professional, especially under time constraints. Much appreciated and will choose you again.

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A

Over the last few months, we've only seen professionalism and reliability from this company. The cleaners are terrific. Easy recommendation.

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E

Shepherds Bush Upholstery Cleaning Service left my space spotless and smelling fresh. Their attention to detail and professionalism are truly commendable. I'll definitely turn to them for future cleaning needs.

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Recently hired Shepherds Bush Upholstery Cleaning Service for an end of tenancy cleaning and was very satisfied. The cleaner was on schedule, thorough, and attentive to detail. Landlord praised the cleanliness as soon as he saw it.

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Carpet Cleaners Shepherds Bush has been wonderful; their attention to detail, reliability, and friendly staff have made each cleaning an outstanding experience for us.

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